What is the first step for a Sales and Services Associate when a customer presents an article considered anonymous mail?

When a customer presents an article considered anonymous mail, the first step for a Sales and Services Associate is to weigh the article. This step is essential because the weight of the mail determines the correct postage required for its delivery. Anonymous mail often operates under specific guidelines, and by weighing it first, the associate can ensure that the appropriate postage is applied based on the article's weight and dimensions.

This procedure is foundational to processing any mail, as accurate weighing prevents issues related to postage deficiencies that could result in delays or non-delivery. Handling anonymous mail properly requires understanding its unique requirements, and beginning with the weighing process sets the stage for proper mailing protocol, including further steps such as determining how to handle postage or identifying the type of service needed for delivery.